victorytriumphs web store FAQ section

We like to caution fans to look at their “true net cost” when their order is delivered to their door. The net retail prices on various officially-licensed merchandise may vary from vendor to vendor. Victory Triumphs strives to offer our customers competitively-priced merchandise PLUS a higher level of customer service – including a higher-quality online shopping experience, faster order processing/shipping timeframes and prompt customer service. We have found that some retailers tend to discount certain merchandise to attract customers’ attention, but then add ancillary charges that often ultimately make the net price to the consumer more expensive: add-on “handling” fees are a common example and practice. Victory Triumphs does not apply any extra handling charges and the freight charges are automatically calculated based on the approximate net weight of your order, so you are assured of paying exactly what you see for the item and our expense to properly ship the item to you. Ultimately, regardless of where you choose to purchase your merchandise, we want to ensure that you are purchasing officially-licensed merchandise and are satisfied with your investment.

Victory Triumphs is designed to be viewed using Macromedia Flash – version 7. If your computer does not have Flash 7 or it is not set-up properly on your computer, a short notice should appear on your screen when you attempt to enter the store. This notice will prompt you to download and install Flash 7 for proper viewing and operation, a process that takes just a few seconds through the link included to Macromedia’s official and secure download website. If you are still experiencing technical difficulties after verifying successful installation of Flash 7, we would kindly suggest that you contact your computer manufacturer or the appropriate software supplier. Please bear in mind that our staff is not authorized to troubleshoot your computer and related hardware/software problems.

NO: NOT AT THIS TIME – the merchandise services offered by eCrater and PlexisPOS are specifically geared towards on-line, retail shopping. A toll-free phone ordering service may be offered at a future date, but is currently not available. Orders are accepted via on-line, fax or in-store purchases only.

NO – Victory Triumphs welcomes customers who would prefer, for various reasons, to not order on-line; you may print your final order and fax it to us for processing. However, we strongly encourage customers to consider the significant speed, security and simplicity associated with our state-of-the-art, on-line order processing system.

You have three simple choices when processing your order under these circumstances: (1) you can elect to have your entire order shipped when complete (i.e., order will not ship until all items become available) or (2) you can elect to ship the items that are available immediately and any backordered items will ship separately as they become available or (3) you can “split” your orders (i.e., create separate orders based upon how you would prefer to receive the items.

NO – please refer to our Shipping Policies for complete details. Our state-of-the-art order processing system specifically calculates the weight and accompanying shipper charges based on the total weight of the item(s) shipped. Victory Triumphs does not apply a separate handling charge. Your final net shipping charges may vary slightly as a result of multiple shipments involving backordered items, but such an amount, if any, will be minimal.

Unfortunately, damage can occur periodically during transit using even the most respected carriers. You will need to notify the carrier (shipping service) that delivered the package to your address that your order was damaged or destroyed and file a resulting claim with them. If you are having any related problems, please contact us for assistance.

Please refer to our Return/Exchange Policies. Victory Triumphs will accept product returns only after a customer has submitted a proper RGA (return goods authorization) request that has been approved. In this specific case, Victory Triumphs has taken all reasonable steps to provide the most accurate sizing/order information available. Unfortunately, apparel sizing for men, women and youth can vary widely from manufacturer to manufacturer. If the item has not been worn/used and the RGA is submitted/approved, the customer may return the item for exchange, credit or refund but will be responsible for associated shipping charges.

Possibly - we welcome our customers’ feedback and suggestions. If there are specific types of merchandise or items that you would like to see made available by Victory Triumphs, we encourage you to notify us at [email protected].

Once you submit your order, you will receive an instant option to print your order, a second email confirmation notice (for on-line ordering) of your order and a third (final) email confirmation notice of your order when it actually ships. This final notice will include specific tracking information that will allow you to track your package on its way from Victory Triumphs to your address.