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Hours of Operation
Victory Triumphs operates on-line, all-the-time via www.victorytriumphs.ecarter.com
How to Order Merchandise
Orders may be processed via three separate options:
1. On-Line (recommended – simple, fast & secure!)
2. In-Store
3. Fax
* Victory Triumphs does NOT accept phone orders for merchandise at this time.
Order Processing
In-Stock Items: Please note the following order processing terms before selecting your shipping method establishing an expected delivery timeframe: Orders for in-stock items that request standard ground service shipping should be processed and shipped within 5 business days, excluding weekend days and holidays. Orders submitted on weekends and holidays should be processed within 5 business days beginning with the next business day. Orders submitted for in-stock items that request priority shipping methods (i.e., other than standard ground service) should be processed and shipped within 48 business hours; however, if such orders are placed by 2:00PM eastern standard time (EST), Victory Triumphs shall make reasonable efforts to ship “priority shipping” orders the same-day if possible.
Prices
All prices, styles and availability are subject to change without notice. At time an order has been placed, the customer agrees to the item's price and quantity purchased. He or she agrees to the shipping charge added to the purchase as well.
Payment Terms
Accepted forms of payment include VISA, MasterCard, Discover Card and American Express credit cards.
Shipping Terms
UPS is the preferred shipping service of Victory Triumphs. Victory Triumphs reserves the right to make all final decisions regarding shipping carriers if and/or when necessary.
Any damage due to shipping must be referred directly to the carrier service. Victory Triumphs cannot be responsible for damages due to carriers' negligence.
HOLIDAY SHIPPING TERMS: Normal order processing and shipping terms, including delivery timeframes, may be affected by special holiday shipping schedules established by the respective carrier(s); Victory Triumphs cannot be held responsible for any order delivery delays resulting from such policies, inclement weather or other outside factors not within its reasonable control which may impact order delivery. It is highly recommended that customers placing orders on or near applicable holidays verify and factor any such variances into their desired delivery timeframe and choice of shipping service, prior to placing their order.
Shipping Charges
The shipping charges for each order are automatically calculated during order processing, based upon the approximate weight of the item(s) and published shipper rates – factors affecting the net shipping charges for an order include the total net weight of the item(s) ordered, basic packaging required to safely ship such item(s), the total value of order and accompanying shipper insurance, the destination address and the method of shipping chosen by the customer.
Orders with a delivery address located outside of the continental United States may be subject to additional freight or related surcharges and/or taxes, according to shipping carrier policies and actual order destinations. Such additional fees may not be accounted for during standard automated order processing; in such instances, the customer shall be notified and is responsible for any such additional charges.
Order Errors
Any discrepancies in order processing or shipment, such as quantity of items invoiced versus actual items delivered, must be reported within 5 business days of receipt by customer in order to make a legitimate claim of error.
Return/Exchange of Merchandise
Customer return policies are established in the best interests of both our customers and Victory Triumphs. If a customer fails to follow these basic procedures, the return or exchange will NOT be processed.
All returns or exchanges must be pre-approved by an authorized representative of Victory Triumphs via issue of an RGA (return goods authorization).
Receipt of return/exchange must be accomplished within 30 days of date of purchase.
All sales of inventory overstock, clearance and other similar sale and/or special merchandise are considered final upon shipment from Victory Triumphs; there is NO return policy for such transactions.
Victory Triumphs will NOT accept or process returned merchandise unless the customer has first been issued a proper RGA #. Please DO NOT return any goods without pre-authorization from Victory Triumphs.
Return/Exchange Shipping Charges
If return/exchange is requested or required due to shipping error by Victory Triumphs or receipt of a defective product, customer shall not be responsible for associated shipping charges. In all other cases, customer shall be responsible for shipping charges associated with return/exchange.
In order to receive an RGA Form, please e-mail [email protected]. After you receive RGA Form return to Victory Triumphs via the following approved methods:
1. Email: [email protected] (recommended method)
2. Fax: (704) 625-7494
Product Return/Exchange Guidelines
All returned/exchange merchandise must be received by Victory Triumphs in identical, new condition as originally shipped to the customer – no exceptions. THIS INCLUDES THE PACKAGING FOR THE MERCHANDISE ITSELF, when applicable. If the merchandise, including its packaging, is not "like new" (as originally shipped to the customer), it cannot be resold as new; therefore, a restocking charge and/or denial of credit may apply.
All merchandise must be properly repackaged in order to ensure safe shipment and delivery of the merchandise to Victory Triumphs.
Following are examples of improper packaging/shipping procedures:
1. Returning merchandise "loose" in the shipping container, allowing it and/or the packaging to become damaged during transit.
2. Writing on or otherwise defacing the packaging, damaging packaging beyond reasonable efforts required to open or use the merchandise, or not returning the merchandise in the original packaging.
Victory Triumphs reserves the right to apply a restocking charge and/or deny credit to the customer for returned merchandise that has been special-ordered, altered, modified, damaged, or otherwise changed from its original state, regardless of reason.
"Return of Merchandise" policies for Victory Triumphs are designed to ensure that we can provide the highest level of customer service and satisfaction possible. All customers are expected to adhere to this policy. If you have any questions regarding this policy, please contact an authorized representative of Victory Triumphs. We appreciate your business!
Warranty/Disclaimer
There are absolutely no warranties, implied or otherwise, of merchantability or fitness for a particular purpose or application. Victory Triumphs will not be responsible for any incidental or consequential damages, including but not limited to property damage or personal injury, to the full extent permitted by law.
Victory Triumphs reserves the right to make changes in design, materials, specifications and any other changes to products without incurring liability or obligation with respect to similar products previously manufactured or made available. Victory Triumphs assumes no liability for errors contained herein.
General Legal/Liability
Victory Triumphs is an independent contractor of NASCAR, NFL, NHRA and World Of Outlaw series/leagues.
Product images, illustrations, photographs, specifications and related information presented on this site are for reference purposes only – actual product may vary based on various factors. Not responsible for any typographical errors or omissions.
Individuals Under Age 18
No information should be submitted to or posted on the site(s) by users under the age of 18 years without the consent and supervision of their parent or legal guardian, including any purchase of merchandise.
Information/Privacy Policy
Victory Triumphs generates and maintains a comprehensive secure database of personal customer information voluntarily submitted by users in order to process and provide the various services offered, including, but not limited to: registering for electronic newsletters, contests and related promotional offers, or other membership services, answering surveys, or purchasing items from Victory Triumphs. This information may include, but not be limited to, the following: name, address, telephone/fax number(s), email address, and certain financial information, such as credit card or related payment data. Such information is considered strictly confidential to our customers and Victory Triumphs; therefore, access to the information obtained from our operations and maintained in our database is restricted to only those employees, agents and/or contractors deemed absolutely necessary. The most advanced commercially-available encryption and security-related measures are employed by Victory Triumphs and/or required of contractors on our behalf, for the specific purpose of protecting the integrity of such information.
In addition, certain online or digital technologies may be employed to track and monitor specific activities within our website(s), solely for the purpose of improving the site(s) and the products and customer services offered. The information generated by such activity may include, but not be limited to, the following: your ISP (internet service provider), site(s) you were directed to/from our site(s), the time/length of your activity on our site(s) and your specific activity within our site(s). Victory Triumphs does not share, distribute or sell any specific personal, non-aggregate customer information to any 3rd parties for any purpose, unless otherwise required or permitted by law. Victory Triumphs reserves the right to amend or modify this information/privacy policy at its sole discretion without prior notice.
Victory Triumphs reserves the right to change or modify the terms of these policies at its sole discretion and without prior notice. Users may forward questions concerning these policies to [email protected]
USE OF THIS SITE AND/OR RELATED SITES SIGNIFIES YOUR AGREEMENT TO THE TERMS OF USE AND PRIVACY POLICY.
©Victory Triumphs 2009. All Rights Reserved.
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